Last updated: 21 October 2026

1. Our Approach
Apna Bazaar aims to supply fresh, safe products that match their descriptions. If there is a problem with an order, contact us and
we will review it in line with this policy and applicable Irish and EU consumer law.

2. Damaged, Incorrect, Missing or Unsatisfactory Items
If an item is damaged, spoiled on arrival, incorrect, missing, past its stated use-by date at delivery, or materially different from its
description, contact support@apnabazaar.ie or +353 89 976 3699. Include your order number, the item name, a description and
photographs where practical.

3. When to Contact Us
For fresh, chilled and other perishable groceries, please report a problem as soon as reasonably possible after delivery, ideally
within 24 hours, because condition can change quickly. This is a request to help us investigate and does not shorten statutory
rights. For non-perishable products, contact us within a reasonable time after discovering an issue.

4. Available Resolutions
Depending on the circumstances and applicable law, we may arrange a replacement, delivery of a missing item, a price reduction
or a refund. If a replacement is unavailable or unsuitable, we will discuss an appropriate alternative. Any remedy required by law
will be provided in accordance with your legal rights.

5. Change-of-Mind Cancellations
Contact us as quickly as possible if you need to cancel; cancellation may not be possible once picking, packing or delivery has
begun. Legal cancellation rights may not apply to certain goods, including goods that deteriorate or expire rapidly and sealed goods
unsuitable for return for health or hygiene reasons once unsealed, where the law permits. These exceptions do not affect remedies
for faulty, damaged, incorrect or misdescribed goods.

6. Opened or Mishandled Products
For food-safety and hygiene reasons, we generally cannot accept change-of-mind returns of opened or consumed food, or goods
damaged after delivery through improper handling or storage. This does not prevent a customer from reporting goods that were
faulty, damaged, unsafe or not as described when supplied.

7. Refund Processing
Approved refunds will normally be returned to the original payment method unless another method is agreed or required. The time
for funds to appear may depend on the bank or payment provider. We will explain the expected process when confirming a refund.
Any legally required deadline takes precedence.

8. Missing Deliveries
If your order has not arrived within the agreed delivery window, contact us with your order number. We will check delivery status
and work with you to resolve the issue. Where an order or item was not supplied, we will provide the remedy required by applicable
law.

9. Contact
Email: support@apnabazaar.ie
Phone: +353 89 976 3699
Address: AFE Convenience Store, Main Street, Mullingar, Co. Westmeath, N91 FH51, Ireland
Hours: 07:00–22:00, Monday–Sunday